From our website you can print your invoice after the check out date and not before; it's very easy to access your invoice online at gtahotels.com. From the top of the home page please Login to My Bookings. You will be required to enter your e.mail address and password.

Please contact the hotel directly for their shuttle service information and rates. The hotel telephone number is printed on your pre paid accommodation voucher.

You will be charged in full at the time you make the booking. Your pre paid accommodation voucher will be sent straightaway.

No, we do not accept payment by cash on arrival at the hotel. All bookings made through our company require pre-payment by credit card only.

While the gtahotels.com website was designed to give customers an easy way to shop and reserve hotel rooms online, we understand some customers prefer a more personal touch. Our call centre team will be pleased to help with your booking over the phone.

The prices you see on the website are subject to currency fluctuations. There may be slight variations in the rates on a daily basis that will reflect any movement in the currency exchange rates. Once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any price difference because rates can be updated daily.

It is the responsibility of the person making the booking to ensure that the room type booked will be suitable for the party travelling. If more persons turn up at the hotel than the room can accommodate then the hotel are within their rights not to accept the booking and in this case no refund will be made.

SINGLE ROOM

This room type will contain one bed for 1 person only.

TWIN ROOM

This room type is suitable for two adults and will contain two beds.

DOUBLE ROOM

This room type is suitable for two adults in a room with one bed or sometimes two beds made up as one.

TRIPLE ROOM

This room type will contain either 1 large bed plus rollaway type bed or 2 Single beds plus rollaway bed for the 3rd person. USA hotels generally offer a Double room with 2 large beds for 3 persons.

TWIN PLUS CHILD / DOUBLE PLUS CHILD

This room type is for 2 adults and 1 child between the ages of 2-12. Please be informed that the hotel is within their rights to charge for the difference if the child is over the age of 12.

We try to ensure that the hotel provides the room type (s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or vice versa. It is always guaranteed that the room provided by the hotel will accommodate the number of guests booked.

The cancellation policy that we have in place for every hotel is different and is clearly shown on the hotel information page, on the booking form and also on your pre paid accommodation voucher.

During special event periods the hotel may pass on a different cancellation policy of which you will be informed as soon as we are notified.

For the majority of bookings, general hotel taxes are included. For European hotels, these are included in the room rate. For hotels in the United States taxes are shown separately.

There are some exceptions and some hotels, particularly in the USA do charge a resort fee which must be paid directly to the hotel. This is typically $10 to $20 a room a night. Please check with the hotel directly for this information. Our company is not responsible for resort fee charges and have no control over their implementation. Other exceptions can be city taxes, tourist taxes or departure taxes.

Other fees can be imposed by some hotels to cover the use of resort amenities for example. These additional taxes are charged by the hotel directly and our company has no control over the amount or their implementation.

Check in and check out times do vary from hotel to hotel. Generally check in is defined as 14:00. For more specific information, we suggest you contact the hotel directly.

The email might have been recognized as Spam by your e.mail provider and sent to your junk box, so please check your junk mail box. If our e.mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e.mail and clicking on the 'not spam' or 'this is not spam' button.

It is the responsibility of the person making the booking to ensure that the e.mail address has been entered correctly. As all e.mail correspondence can be checked from the website by logging into 'My Bookings' page of the website. Please log in and check before contacting us.

The security of the credit cardholder and their date is of the up most importance to us We have achieved and comply with the PCI DSS standards as set out by Visa and MasterCard.

gtahotels.com guarantees that all sensitive information - e.g. your name, address, and credit card number - will be protected with the best security practices available when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted, so that only the authorized recipient can have access to it. gtahotels.com is a trusted VeriSign secure site. We use VeriSign digital certificates with all transactions. You may verify our status with VeriSign independently by visiting the VeriSign website.