Welcome to Customer Care at Gtahotels.com

GTAHotels.com is a leading online travel distributor specializing in discounted hotel bookings worldwide. Today using XML technology gtahotels.com connects directly to thousands of travel suppliers worldwide. Our internet business has helped over 1 million customers get the lowest hotel rates since 2000. For over thirty years, hoteliers have trusted gtahotels.com to distribute their inventory; our contract rates are unbeatable in the industry. Gtahotels.com enables travel consumers to book significantly discounted accommodation at more than 35,000 hotels in over 128 countries. We cover over 3,800 cities across Europe, Asia, Americas, Africa, the Middle East, the USA & Canada. Our area of coverage continues to grow, with new destinations added every month.

It is our intention to become the one-stop-shop for consumers seeking the lowest hotel rates world-wide, and for them to book with confidence in the knowledge that our prices are unbeatable and that we fulfill our Best Rate Guaranteed promise

The technology is crucial to the workings of gtahotels.com but underpinning the system we have people committed to giving the highest level of customer care.

With offices in New York, Europe and Asia, we have a Customer Service Team dedicated to providing you with a friendly, efficient service 24 hours a day with 60 staff dedicated to taking calls. Gtahotels.com has toll free telephone numbers to ensure that customers do not incur any extra costs.

There is always someone on hand at our offices to handle your concerns. Whether it is a room change, an upgrade, or a change in travel plans altogether; we're here to assist you. The Customer Service Team really does care!

It is because of the way we contract our hotels that we get the lowest available rate. We book large allotments and this works to our customers’ advantage – we can offer significantly discounted prices online. Before the internet revolution these rates were only available to travel agents – now through our system anyone can access them. It shouldn’t be a surprise that our rates are so low! We can guarantee such consistently low rates because we do so much business.

Gtahotels.com gives 24/7 online access to the lowest hotel rates enabling customers to book significantly discounted accommodation at more than 35,000 hotels in over 128 countries. We cover over 3,800 cities across Europe, Asia, Americas, Africa, the Middle East, the USA & Canada.

Best Rate Guaranteed – Our range of hotels and worldwide destinations is always increasing to meet the needs of our clients and on top of this we guarantee the lowest rates. We are so confident that you won’t find a better rate elsewhere that we offer a 100% guarantee. If you find exactly the same deal online elsewhere for less we will match the other price and we will refund you 100% of the difference.

In addition to matching the price we will give you a voucher for 3% off your next booking with our company.

No surprises: instant confirmation—the room you want, when you want it: 99.9% of our customers stay in the room they have booked. Occasionally hoteliers make changes – if this happens we will find you alternative accommodation at the same hotel grade or higher and cover the cost of your taxi transfer.

Secure booking: All of your transactions on gtahotels.com are secured with VeriSign ® Shop as freely as you travel (Site Security)

Contact us easily and receive a swift response: Our customer service team is on hand to take your enquiries around the clock. Customers can use toll free service 24 hrs a day when making calls. The team can also be contacted via our email link and a response is never more than 24 hrs away.

Flexible reservation system: Reserve your rooms however it’s most convenient for you - by phone, fax, or over the internet. Gtahotels.com was designed for our customers.

Straight forward amendment/cancellation policy: Cancel or amend your booking until 4 days before the initial check-in date via email, fax, or through our site. No-shows will be charged per evening booked. To see our full amendment/cancellation policy, click here.

Stay ahead of the game: Register with us and receive free newsletters that give you information on hot deals so that you don’t miss out.

As the online subsidiary of one of the largest and most respected wholesalers in Europe, Asia, Americas, Africa, the Middle East, the USA and Canada, we provide a professional online presence and are dedicated to giving the best possible service to our customers, and to the success of those who work with us – our partners – travel agents and affiliates.

The gtahotels.com business model is very advantageous for our partners, we have an exceptionally low cancellation rate on bookings made, demonstrating customer satisfaction with the service we provide and the product we offer. This means that in our revenue sharing programs partners can be assured of a high purchase rate for referred customers, in return for referring a customer to us who finalizes a booking, they receive a generous commission.

Gtahotels.com is accredited by the travel industry and is a proud to be member of IATA, ASTA and TURSAB.

With gtahotels.com you can relax in the knowledge that your booking is secure.

Transaction Security

Gtahotels.com guarantees that all sensitive information – e.g. your name, address, and credit card number – will be protected with the best security practices available when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted, so that only the authorized recipient can have access to it. Gtahotels.com is a trusted VeriSign secure site. We use VeriSign digital certificates with all transactions. You may verify our status with VeriSign independently by visiting the VeriSign website.

Credit Card Authorization
To ensure that credit card transactions on our website are authorized by the cardholder, gtahotels.com uses the Verified by Visa and MasterCard Secure Code authorization services. These services protect both merchants and consumers from fraud and other unauthorized credit card use. When you make a purchase on our website, you will be connected directly to the Verifiedby Visa (or Master Card SecureCode) website to authorize your transaction. For more information on these technologies, visit the Verified by Visa or MasterCard SecureCode websites, or contact the bank which issued your card.