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Welcome to Customer Care at Gtahotels.com

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The Company

Who are we?

	As part of the MetGlobal group of companies, Gtahotels and Otel.com form the hub of MetGlobal’s online hotel booking services. Otel.com has been specially geared towards the UK market with a free phone number for all of our UK clients as well as a dedicated team of agents ready to answer any query quickly and efficiently, Both Gtahotels.com and Otel.com are two of the top providers of discounted hotel bookings on the internet. These sites are proud to offer hotel accommodation that literally spans the world in over 178 countries and nearly 11,000 cities

Where are we?

	The first office we opened was in the historic centre of Istanbul, Turkey and today the Gtahotels.com network is truly international and spans 3 continents. Despite having offices and call centres in the Philippines and the USA, we have remained loyal to our founding’s and our head office and main charge centre remains in Istanbul, Turkey. The goals and expectations that we set ourselves when we first started the company have become even more important to us over the years. Offering the best rates, service and keeping up to date. Our commitment to these goals have set us apart from our competitors, and enabled us to offer our customers the service and products that they really want…

The Team

	We are proud to have built up a team that literally covers the globe, with offices and call centres in Turkey, the Philippines and the USA. This means that there is always someone on hand at one of our offices to assist you. Our Customer Service Team really does care! Click here to meet Our Team.

Our promises to you…

Best Rate Guarantee

	Our range of hotels and worldwide destinations is always increasing to meet the needs of our clients and on top of this we guarantee the lowest rates. We are so confident that you will find our rates the best on the internet, that should you book a hotel with us and find the same hotel on another website for less, we will gladly refund the difference and offer you an incentive off your next booking. Conditions apply.

Quick and easy

	Our website is designed to be user friendly so you can book your hotel accommodation quickly and easily. Instant confirmation means that it takes just minutes for you to have your prepaid accommodation voucher in your hand.

Assistance at the touch of a button

	Gtahotels.com is a company that genuinely values your custom and we promise that when you book with us, our Customer Service team will be on hand to assist and advise you before, during and after your trip.

We listen to you

	The reason we have quickly become one of the top providers of discounted hotel bookings on the internet is because we listen to what our clients want and have expanded our services to meet your needs.

Our future goals

	Continue to invest and grow Increase destinations and add new accommodation types It is our intention to become the number one-stop-Travel shop for consumers seeking the lowest hotel rates and best travel deals.

Affiliations

	Gtahotels.com is an operating company of Met Global and is a member of ASTA

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