Welcome to the customer care at GtaHotels.com

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Welcome to Customer Care at Gtahotels.com

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You do not need to be a member to send us your complaints. But if you are not a member then you will not be able to view your past tickets. Please click if you are not a member. We will reply to you as soon as possible. Please click if you are a member. Our Support Request Form is the fastest and most efficient way to get support from our Client Services team, including technical support issues and other support needs. When creating the query, please select the most appropriate Type of Inquiry so your request can be addressed as quickly as possible. Cancellations and amendments must be made by logging into the 'My Bookings' page. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher. Amendments are subject to availability and if you want to change the dates of stay, then the rates can be subject to an increase or decrease. Important note: Please specify your reservation number for the queries related to your reservation/s. To send your queries, please select one of the below sections, write your question to the subject and message part and press the enter key.

Name & Surname :
E-Mail Address :
Phone Number :
Category :		Have not received my confirmation Unhappy with the service Hotel could not find my booking Checked out of hotel early Unhappy with the hotel Refund Problem with payment Technical Problem Any other issue
Subject :
Do you have a reservation number ?		Yes No
Reservation Number :
Please give us the full details of your complaint :
What do you feel should have happened at the time? :

If you have cause to submit a compliant that has occurred after your check in at the hotel then its very important that you provide us with as much information as possible. This will enable your complaint to be looked into without delay

My room number at the hotel :
Date the grievance occurred :
Date of reporting my complaint to the hotel :
Name and position of the person I reported my complaint to at the hotel :
Action that was taken by the hotel :
Security Code:		[Click to Refresh]
Enter the security code:

If you have any photographic proof, please upload the file(s) :

File Description 1:
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File Description 3:
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Before submitting your ticket for a quick and instant answer to your question, please take a moment to check our FAQ page.

If you were not happy with the action that was taken by the hotel please indicate how you would have liked them to act and what you hope to see as a result of you submitting your complaint

Complaints will be dealt with promptly but please do allow between 5-25 working days for a full response. Response times do vary depending upon the hotel and nature of the query in question

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Welcome to Customer Care at Gtahotels.com