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| BOOKING TERMS & CONDITIONS |
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Change in our Terms and conditions
gtahotels.com reserves the right to change and modify these terms and conditions at any time. Any changes made will be effective as soon as they are published on the website.
General Terms And Conditions
Use of the Gtahotels.com website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.
e.mail Accounts
It is the responsibility of the person making the booking to ensure that they have entered the correct e.mail address. As all e.mail correspondence can be checked from the website by logging into 'My Bookings' GTAhotels.com will not accept any responsibility for any messages that have not been read by the client
If our e.mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e.mail and clicking on the 'Not spam' or 'this is not spam' button.
Rates and Payment
Rate displays on our website can be viewed in a number of different currencies. You will see the actual currency and amount that will be charged on the Booking page. The default currency for charges will be €, $, £ or TL depending on the currency that you have viewed and the office that the charge has been processed through.
Gtahotels.com can not be held responsible for currency exchange rates or bank surcharges whatever the circumstances.
Once you have accepted the cancellation policy for your booking as well as our terms and conditions, your credit card will be charged for the total cost.
The amount for your booking DOES NOT include any applicable charges for optional incidentals (such as minibar snacks or telephone calls).
Rates displayed on the Gtahotels.com website are subject to currency fluctuations. There may be slight variations in the published rates on a daily basis that will reflect any movement in the currency exchange rates. Once a booking has been booked and confirmed at the rates you have accepted, there is no refund for the price difference because rates can be updated daily.
If you submit a Diners Club credit card for payment of your booking, the transaction will be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. Gtahotels.com can not be held responsible for currency exchange rates or bank surcharges whatever the circumstances.
Proof of ID
To protect the credit card holder and when a booking has been made by a 3rd party Gtahotels.com reserves the right to request proof of ID from the cardholder as well as a signed authorisation form.
This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.
Resort and International Transaction Fees
The majority of credit card providers charge some sort of an International Transaction fee. This can be as much as 3% although Capital One not only doesn't impose its own fee, but it also eats the 1% fee that Visa or MasterCard impose. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by our company and that we cannot be held responsible for any international transaction charges passed on by your credit card issuer
Some hotels, particularly in the USA do charge a resort fee which must be paid to the hotel directly.
This is typically $10 to $20 a room a night. Gtahotels.com is not responsible for resort fee charges and have no control over their implementation
Room types and specific requests
While we undertake to ensure that your requested room type and smoking preference is available, Gtahotels.com cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.
It is the responsibility of the person making the booking to ensure that the room type booked will be suitable for the party travelling.
We try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.
Hotel information and facilities
Hotel information: While Gtahotels.com strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your stay or not suited to individual tastes and preferences. Redecoration/ renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Gtahotels.com cannot accept responsibility for any disturbance or inconvenience to the client beyond its control nor for accidents or loss in a hotel caused by hotel management or staff.
We have no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc...Any such charges must be paid direct to the hotel and Gtahotels.com cannot be held responsible for any incidental charges passed on by the hotel
The hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room you are allocated at the hotel.
All of the hotels on the Gtahotels.com website require one of the guests to be at least 18 years old. In some states of America there are higher age limits. If you have booked a hotel in the Unites States and the travellers are under 25 years of age please contact the hotel directly for clarification.
Changes in published rates
Gtahotels.com reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions from a supplier or hotelier.
In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate hotel. This applies to both confirmed and on request bookings.
Not all of the hotel rates are applicable for the local market and in such cases the hotel is within their rights to change the rates without prior notice.
1 Night free and early bird bookings
Any booking that offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as we are notified. Generally these include restrictions such as No name changes and no extension of the booking.
If you have booked a stay that includes 1 night free and you decide to cancel- The free night will not be refunded as this is free.
Fair events and special dates of travel
Over certain periods such as sporting, festival and fairs hotels may impose strict restrictions regarding cancellation and conditions of stay. It is possible that these changes may be advised to us after the booking has been confirmed.
Cancellations and amendments
Cancellations and amendments will not be accepted over the telephone and must be made in writing through the Gtahotels.com website by logging into the 'My Bookings' page. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher.
Amendments are subject to availability and if you want to change the dates of stay, then the rates can be subject to an increase or decrease.
Refunds
Refunds will be processed in the currency charged. For example, if you do not reside in a € or $ Participating Country, when checking your credit card statement you must allow for currency exchange fluctuation which may occur. Gtahotels.com can not be held responsible for changes in currency exchange rates.
Hotel accommodations and complaints
Part of the enjoyment of overseas travel is experiencing local customs and not expecting a real 'Home from home' experience. Guest rooms facilities and decoration will vary from country to country. Scandinavian guest rooms for example tend to be simply furnished while London guest rooms are famous for being compact!
Complaints: Any complaint which cannot be resolved at the hotel must be notified in writing to Gtahotels.com within 3 days of the check out date. A copy of the complaint must be also submitted to and signed by the hotel manager.
Hotel unable to provide the accommodation booked
If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice we will contact you by e.mail.
Gtahotels.com accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.
Map information
Maps are provided for information purposes only. While Gtahotels.com strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.
General
The Gtahotels.com website is for legitimate bookings only. anyone found to have used a credit card of which they have no authorised use will be liable to prosecution.
We reserve the right to cancel any booking that is deemed not to be legitimate.
When you contact us we will reply to your query within 5 days.
Depending upon the nature of your query please allow up to 20 working days especially in the case of past booking queries for the situation to be looked into and concluded
Invoice
Gtahotels.com will provide you with an invoice which can be printed from the website after the check out date by logging into the 'My Bookings' page
Security and privacy
When visiting our website a record of your visit is logged.
Our company operates secure servers to minimise the risk of unauthorised credit card use.
Gtahotels.com guarantees that all sensitive information - e.g. your name, address, and credit card number - will be protected with the best security practices available when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted, so that only the authorized recipient can have access to it. Gtahotels.com is a trusted VeriSign secure site. We use VeriSign digital certificates with all transactions. You may verify our status with VeriSign independently by visiting the VeriSign website.
Disclaimer
Gtahotels.com does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without prior notice.
Copyright © 2000-2009 Gtahotels All Rights Reserved
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