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Albany Hotel

Address: Albany Street 39-43 EH1 3QY Edinburgh
Location: Within City

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Hotel Information

Meeting your every need...

Welcome to the The Ballantrae Albany Hotel a wonderful Grade A listed Georgian town house building and one of Edinburgh's best boutique hotel's. The Ballantrae Albany Hotel is located in the heart of the lively city of Edinburgh, just a short walk from the best attractions of the city.

From the moment you arrive the hotel's friendly and professional staff will strive to meet your every need ensuring you a truly relaxing and soothing stay.

LOCATION

The Ballantrae Albany Hotel is located in the east end of the city in close proximity to St James Shopping Centre. Although the hotel doesn't have its own spa or health facilities, there are many sports and leisure centres close by.

PROPERTY AMENITIES

*There is a breakfast room at the Ballantrae Albany Hotel where a breakfast is served every morning. The room maintain dome of its original features such as high ceilings, characteristic of Georgian buildings.

*Albany Hotel feature 24hr room service,laundry facilities, fax,internet,bar.

ROOM AMENITIES

*The hotel has a total of 22 rooms all fitted with modern amenities to meet your needs including Satellite TV, tea and coffee making facilities and Mini-bar, ensuite bathroom,hair dryer.

CANCELLATION POLICY

Please make a search for your dates to see the defined cancellation policy for that period.

While we strive to present hotel information as accurately as possible, Gtahotels.com is not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your stay.

Facilities

HOTEL FACILITIES

24 Hour Check-In

Laundry Service

RESTAURANTS

Number of Bars: 1

ROOM FACILITIES

Carpet

Television

User Reviews

Total

2.4

(1 reviews)

Location
Cleanliness
Dining at the hotel
Staff efficiency and helpfulness
Guest rooms

2.4

Rating

Reviewer : Penny

2 star pretending to be 4!
I would avoid this place like the plague - its a 2 star pretending to be a 4 star!! We checked in and were put into the Brunswick Room but on opening the wardrobe we noticed that it had not been cleared from the previous guest and their dressing gown, newspaper and other things were still in there. Also there was rubbish left in the cabinet above the minibar. Although the velvet bedcover was a nice touch, it didnt seem to be that clean, with white stains on it (we also found this in the 2nd room that we were moved into). Unfortunately, our minibar was not stocked and when in the evening we asked if we could sit in the bar we were told that it was closed as there was only one member of staff working although we could order something and drink it in our room. In the Brunswick Room the shower was not working due to pressure so after the first night we mentioned it but were only moved to a different room after the second night (with just one night left). We were also not informed that we were going to be moved and someone had just packed all of our belongings and moved them into a different room. We felt that we should have been asked to pack up previously, rather than someone moving our belongings. When we returned we were also not informed that we had been moved so the lady working just gave us our old key and we entered to find someone elses things in there. The staff were not aware. When we found our new room, we couldnt get the TV to work and the receptionist said that nobody would be able to help until 9pm that night. The shower worked fine, however was so low that you couldnt even stand under it. So we asked to be moved again. The final room was pleasant, it just would have been nice if it hadnt taken 2 rooms for us to get there. As the hotel was a 4 star hotel our expectations were that is would be a comfortable stay with the basic standards that you would even expect in a 2 or 3 star hotel to be met; clean room & sheets, shower working, TV working, bar/minibar. If only one or 2 of the above had happened I would not have chosen to mention anything, however I do feel that we did not get the standard that we paid for in our stay. The manager wasnt there when we left so I wrote an email after and they said management would reply but they didnt and they didnt return my calls. This place really was a total joke.

2.4

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