Rating
"Warm welcome, large rooms, great value" We booked this hotel through Expedia on basis of price and location. Was quite cheap for the period at around $225/night inc tax, so I was a bit nervous about the quality we would experience. However, right from check-in the experience was great. Check in staff were extremely welcoming and friendly. When they gave us a room on 3rd floor by the elevator, I feared it would be a substandard room, as so often happens when you book through internet agencies. True, the room did overlook the light-well, but was reasonably bright and most importantly had no noise from street, kitchens or elevator. In fact, the best surprise was that the room was HUGE by NYC standards, with a small kitchen area, lobby and walk in closet, as well as the queen sized bed and full bathroom (great toiletries by the way as well). Only criticism of the room would be the traditional floral decor which might not be everyone's taste (including mine). We found the bar to be a bit dingy, but with very friendly Irish staff, as well as live rugby. The concierge (also Irish) gave us a great recommendation for going out of the hotel for a drink as well, and when it poured with rain, the bell-boy was happy to lend us his umbrella. Finally, location was perfect for shopping (especially Bloomingdales) and had lots of reasonably priced eateries for breakfast and lunch nearby. I would definitely return next time I am in New York - by far the friendliest hotel I have stayed at there and feels more like a small guest-house.

Rating
"Unbeatable" We stayed here on our honeymoon and could honestly say that the staff in this hotel are without doubt the best. As soon as we arrived, we were upgraded to a suite. The room was not ready but we were sent into the bar for a complimentary drink. Upon arriving to our room, there was a bottle of champagne on ice, butlers chocolates and a note wishing us all the best on our honeymoon. The staff here are so friendly and courteous and it’s obvious to see that they are trying their best to make you feel welcome and at home. After a busy day shopping in New York, there is nothing as nice as returning to the cosy atmosphere of this hotel. The rooms are quite small but are clean & comfortable and to be honest you spend such a short amount of time in your room that the size really does not make that much difference. This hotel has a great location, walking distance to just about everything. I would highly recommend this hotel to anyone staying in New York. It may not be the biggest or the plushest hotel but in my opinion the atmosphere and the staff make it the best hotel around!!

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