Guests at this hotel are invited to experience comfortable accommodation blended with warm hospitality. The establishment also offers excellent meeting and banquet facilities that cater to important business and social events. Guests are welcomed into the hotel lobby at this air-conditioned complex, which features a hotel safe, currency exchange facilities and lift access. Further amenities include a restaurant, café and room and laundry services. Guests arriving by car can use the hotel's parking facilities.

The population of Kuching consists of mixed races of Chinese, Malay and the indigenous groups Iban, Bidayuh and Melanau.