| SIGNING-UP FOR THE GTAHOTELS TRAVEL AGENTS PROGRAM |
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I am a travel agent – How can I work with Gtahotels.com? |
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Why do I need to sign-up? |
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Are there any requirements for signing-up for the Gtahotels.com travel agents program? |
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Do I need to be a member of IATA to sign-up? |
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How do I sign-up? |
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I have tried unsuccessfully to sign-up. Why doesn’t my IATA number work? |
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| PROBLEMS LOGGING IN? |
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I have tried to access your website again using my password and am not recognized. What is the problem? |
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| BANNERS, TEXT LINKS AND AFFILIATE PROGRAMS |
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How much commission do I earn for displaying your banners on my site? |
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How do I download your text links and banners? |
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Can you explain more about the banners/textlinks? |
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How long do you track referred visitors from my site for? |
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While I can see commissions for some bookings under the Reservations link in my agency account; I can not see them in My Bookings page. Are these affiliate bookings? |
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What other affiliate programs are offered other than the banners and text links? |
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| COMMISSION |
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When can I start earning my 10% commission? |
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When will I receive my commission? |
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Do I get commission for the activities bookings? |
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What do I need to do to get my commission? |
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What currency will I receive my commission payment in? |
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How will I receive my commission payment? |
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How can I keep track of my commission? |
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How can I change my account details? |
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| MAKING BOOKINGS/RESERVATIONS |
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Do I need to login every time I make a booking? |
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Do I need to login again when I fill in the booking form? |
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When is the credit card charged? |
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When is the booking finalized? |
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When can I print my client’s voucher? |
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When is the latest I can make a booking? |
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How can I check hotel availability? |
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Can I make my hotel booking by phone? |
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The hotel I am interested in booking is 'On Request'. What does this mean? |
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I made an 'On Request' booking and received an e-mail advising an alternate hotel. Do I have a room at the alternate hotel? |
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When I search for a hotel in a particular city, it says 'There are currently no hotels available in the city you requested.' What does this mean? |
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How can I check on my existing booking? |
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What is the prepaid accommodation voucher? |
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What happens if the hotel cannot find my client’s booking when they arrive? |
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My clients have their pre - paid accommodation voucher, but when I called the Hotel directly to check on my reservation, the Hotel informed me they did not have a booking in my name. What do I do now? |
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Can I request a specific room type when I book? |
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What are your booking terms and conditions? |
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I need to arrange car parking at the hotel for my clients. How much does this cost? |
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How can I book a shuttle service from the airport to the hotel? |
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How can I obtain an invoice for the hotel stay? |
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I have not received any e-mails from you. |
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| PAYMENT |
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Do we pay at the time of booking? |
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My client's check-in date is months away. Why should I have to pay now. |
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Can I use my client’s credit card to pay for their booking? |
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When will the credit card be charged? |
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Which credit cards do you accept? |
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Can my clients pay cash to the hotel upon arrival? |
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Are your rates per person or per room? |
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| CANCELLATIONS & AMENDMENTS |
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How can I amend or cancel my client’s booking? |
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What is your cancellation and amendment policy? |
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| SITE SECURITY & PRIVACY |
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How can I be sure that your website is complying with the highest security standards? |
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How does your website protect my credit card and personal information? |
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What are the Verified by Visa and Mastercard SecureCode, and how do they benefit me? |
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| CONTACT |
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Who should I contact at Gtahotels.com? |
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| SIGNING-UP FOR THE GTAHOTELS TRAVEL AGENTS PROGRAM |
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| I am a travel agent – How can I work with Gtahotels.com? |
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As a travel agent there are two ways you can work with gtahotels.com.
The first way is that you can earn 10% commission on all finalized bookings you make for your clients on gtahotels.com.
The second way is that you can publish our text links and banners on your website. You will earn 10% commission for each finalized booking made by a referred customer. Simply click on the 'New Agent Sign Up' button and fill in the details of your agency to start working with us. |
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| Why do I need to sign-up? |
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| You need to register with us so that we can trace your reservations and pay your commission. Registration is free of charge for Travel Agencies. You can then make bookings on our website after logging in as a travel agency and start to see real financial benefits. |
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| Are there any requirements for signing-up for the Gtahotels.com travel agents program? |
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There are no requirements in order to sign-up. You just need to be a travel agency. If you have an IATA number you are validated immediately.
If not, we ask that you fax through documents to Fax: + 90-212-230-0624 showing validation from the approved travel agency body in your country. You can also scan the documents and send them as an e-mail attachment via email. As soon as we receive these documents we can validate your account and you can start making bookings on gtahotels.com. |
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| Do I need to be a member of IATA to sign-up? |
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| No, but you need to be able to demonstrate that you are a travel agent.We ask that you fax through documents to Fax: + 90-212-230-0624 showing validation from the approved travel agency body in your country. Please sign up as non-IATA Agency and you will be validated when you send the documents. |
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| How do I sign-up? |
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| Please go to http://www.gtahotels.com/ta_index.php where you can sign-up to the travel agents program. You can see this 'Travel Agency' link at the bottom of our homepage as well. Click on the 'New Agent Sign Up' button and fill in the details accurately. You will be validated instantly if your IATA number is accepted by the system. If you are signed up as non-IATA agency you will be validated manually after receiving documents that confirm your agency status. |
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| I have tried unsuccessfully to sign-up. Why doesn't my IATA number work? |
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| If you have difficulty signing up with your IATA number please contact us at agentinfo@gtahotels.com or simply sign up as a non-IATA agency and let us know your IATA by e-mail. In this case please note that you will be validated manually and we will get back to you with your log-in username and password. |
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| PROBLEMS LOGGING IN? |
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| I have tried to access your website again using my password and am not recognized. What is the problem? |
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Please make sure that your are trying to login to the ‘travel agency’ link, do not try to login through ‘My Bookings’ page with this username and password. You can see the ‘travel agency’ link at the bottom of our hompege or simply click http://www.gtahotels.com/ta_index.php.
When logging in please enter your password and username exactly as they are written. Do not alter the case when typing in or add any spaces if you copy and paste.
If you have an IATA number and your username is your IATA number, only enter the first 7 digits of your IATA number as your username.
It is also possible that your account has not yet been validated. Please email agentinfo@gtahotels.com and we will be able to advise you. |
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| BANNERS, TEXT LINKS AND AFFILIATE PROGRAMS |
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| How much commission do I earn for displaying your banners on my site? |
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| You will earn 10% for each referred visitor who makes a finalized hotel booking on gtahotels.com |
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| How do I download your text links and banners? |
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| You can download our textlinks and banners from the Agency Guide link once you have logged in as a travel agent gtahotels.com travel agency page. You are just a click away from earning extra pay! Please make sure you enter the exact parameters given to you so that we can track the referred customers from your site and your commission correctly. |
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| Can you explain more about the banners/textlinks? |
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| Any client coming to us through a banner on your website would use their credit card to pay for their booking on our site. We can track referred clients from your website and then pay any commissions earned through finalized hotel bookings. With the help of codes, our system recognizes that this booking is coming from your site and forwards the commission to your agency account. While you can not see the details about the client due to the Privacy Policy you will see the booking number, sale amount, commission amount and due date for this booking. These bookings will be listed in the 'Reservation' link along with other bookings made directly by your agency. |
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| How long do you track referred visitors from my site for? |
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| The gtahotels travel agents affiliate program tracks referred visitors from your website for 2 days. You will receive commission for any bookings made by these visitors during this time period after the initial visit to our site by your referral. |
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| While I can see commissions for some bookings under the Reservations link in my agency account; I can not see them in My Bookings page. Are these affiliate bookings? |
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| Yes. If you are displaying our banners on your site and you realize a booking with a commission and if that is not done directly by you; these commissions belong to the bookings made by customers directed from your website through our banners. You will not be able to see the details under My Bookings or you will not be able to manage them as these customers enter their own e-mail address and they will manage their bookings themselves. The reason for this is that this person is protected under directly Gtahotels.com Privacy Policy as they did not directly booked through your agency. However you will receive commission for this booking. |
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| What other affiliate programs are offered other than the banners and text links? |
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| We also offer affiliate programs such as private label and co-branding as well as XML connectivity. Please contact us at agentinfo@gtahotels.com to learn more on our affiliate programs. |
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| COMMISSION |
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| When can I start earning my 10% commission? |
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Straight away - as soon as you have registered for the program and your account has been validated. You can then start making bookings as a travel agent and/or display our banners and text links.
Please ensure that you sign-in to the travel agency page each time you make a booking so that we can track your commission.
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| When will I receive my commission? |
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| You will only receive a commission payment once you have earned $100 / €100. Anything under that amount will be carried over to the next month (This limit is not applied for US and Canadian agencies who receives checks or paypal as commission payment method). |
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| Do I get commission for the activities bookings? |
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| We currently do not provide commission on the actvities bookings. 10% travel agency commission applies for only the hotel reservations. We will contact our travel agencies when we start to pay the commissions for the activities bookings. Meanwhile you can book activities in order to help your clients plan their trip. |
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| What do I need to do to get my commission? What is the commission payment procedure? |
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Commission payment procedure has been changed in order to make the commission payment process faster. We have added a part at Account Details section (you can see this next to the Reservations link, below the main bar when you sign in through the travel agency page) where you can enter the payment type you prefer with details. Your commission will be paid according to the information you entered here. Therefore it is very important that your commission payment details and your contact details are up-to-date and accurate and please make sure you update them at Account Details when there is a change to avoid any delays or problem in your commission payment.
If your commission payment details are missing or not satisfactory we will send you an email asking more details in the month the commission payment is due. Please reply us as soon as possible in order to process your commission payment faster. If we do not receive an answer from you, your payment will be in the next month’s commission payment cycle.
If all your details are complete and correct we send you an e-mail only when your commission is sent. In this case please contact us if you do not receive the payment in a week after you receive the e-mail confirming that the commission is sent.
If you are a US or Canadian agency;
1. Please make sure you have filled in the Payable To and the Address if you prefer to be paid by check.
2. Please fill in your company PayPal account e-mail address if you prefer to receive your payment via PayPal.
If you are NOT a US or Canadian Agency;
1. You will receive your payment only via bank transfer. Please include details of the bank account you would like the commission payment transferred to: such as bank name, the address of the bank, the city and country the bank account is registered in, swift code, the account holders name, bank account number, IBAN and sort code; and any other detail specific to your country’s bank transfer procedure.
2. Your commissions will be paid through our payment agency Worldwide Payment Systems (WPS) who is a global payment solution company. Through WPS you will receive your payments faster and with much convenience for you. Please note they might contact you in case there is a problem with your bank details. We appreciate if you let WPS know any details they request to send you your commission and please keep your contact details and bank details updated in our system.
3. A Bank Transfer fee of 3 Euro will be deducted from the total commission.
Please contact us at agentinfo@gtahotels.com if you need further assistance. |
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| What currency will I receive my commission payment in? |
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When you sign up for the travel agents program you can opt to view your commission in US Dollars or in Euros. Although you can make the reservations in many currencies that you select at the time of the search of the hotel; your commission payment is converted to either USD or EURO, whichever you have selected in your account details.
If your commission is being paid by bank transfer; our payment agency WPS who pays our commissions for us, will contact you to learn your real preferred payment currency such as your local currency to send your commission in. Please let them know the information they need. For US and Canadian agencies all the checks are sent in USD. |
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| How will I receive my commission payment? |
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Please fill in your preferred payment details/update these details at 'Account Details' page. It identifies the payment type you would like to receive your commission through. We will contact you in advance prior to making a payment to receive the details of the commission payment if there is a problem with your preferred commission payment type or if you did not fill this area. We recommend that you fill the Commission Payment Type accurate and up-to-date to receive your commission faster.
With regards to the method of payment for any commission due to you;
1. Non-US and Non-Canadian Agencies will receive their commission via bank transfer. It is important that your contact details and your bank details is correct in order to avoid any delay in your commission payments.
2. United States or Canadian agencies can receive their commission by US check or by Paypal instead of bank transfers. It is more beneficial for other agencies to receive payment by bank transfers.
Unfortunately we can no longer use the credit card refund method as a commission payment preference. |
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| How can I keep track of my commission? |
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Once registered, you can use your password and username at http://www.gtahotels.com/ta_index.php to access details of any commissions you have earned along with the payment due dates. Click on the 'Reservations' link. Please contact us at agentinfo@gtahotels.com is you have any questions regarding your commissions or if you do not see any of your booking in the commission list here.
When you are making new reservation please login through this travel agency page at this link as well so that the system recognizes the booking as your agency booking. |
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| How can I change my account details? |
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Please go to the Account Details section in order to change your details. You can not change the username and the payment currency. Please contact us at agentinfo@gtahotels.com to change these details.
You can see the Account Details section when you sign in our travel agency page http://www.gtahotels.com/ta_index.php. It is important that your contact details and the details related to your bank and address are updated in order to avoid any problem in receiving your commission. |
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| MAKING BOOKINGS/RESERVATIONS |
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| Do I need to login to the travel agency page every time I make a booking? |
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Yes – to earn your 10% commission. Please ensure that you login to the travel agents page http://www.gtahotels.com/ta_index.php each time you make a new reservation to ensure that we can track your commission.
Please make sure you do not use ‘My Bookings’ section to make new reservations. You can use ‘My Bookings’ only to check and amend any specific/existing reservation. For a new reservation please login from travel agency link and continue in the same browser once you login. This is very important to track your commission. If you make a booking and could not see this booking under the ‘Reservations’ link in your agency account page, this means your reservation was not tracked as travel agency booking. Please let us know these bookings. |
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| Do I need to login again when I fill in the booking form? |
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| No, as long as you have logged in as a travel agent on the travel agency page you do not need to login again when you are filling the booking form. |
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| When is the credit card charged? |
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| The credit card you use is charged online immediately and you get instant online confirmation of your booking. This is necessary to guarantee your reservation and our low rates. |
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| When is the booking finalized? |
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| At the time of the booking the credit card is charged and the booking is finalized. |
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| When can I print my client’s voucher? |
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| We offer you 24/7 free access to the Gtahotels.com inventory to make instant bookings and you can print your customers’ voucher right away through the link we provide in the confirmation e-mail we sent or through ‘My Bookings’ page. |
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| When is the latest I can make a booking? |
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| There is no cut-off point. You can make a booking now for today, or today for tomorrow. As long as there is availability showing at the hotel you can book it for your client. Please contact our customer care team for further details at reservation@gtahotels.com. |
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| How can I check hotel availability? |
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| When searching our database, you will see the BOOK button on each hotel information page. If the button is RED-AVAILABLE, it means the hotel is currently available to book now and you will receive instant confirmation. If the button is BLUE-ON REQUEST it means the hotel is 'On Request' and we will need to contact the hotel to get your room. |
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| Can I make my hotel booking by phone? |
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While the gtahotels.com website was designed to give customers an easy way to shop and reserve hotel rooms online, our reservation representatives will be pleased to complete your booking over the phone.
44-207-099-2035 (World Wide), 00-800-468-35482 European Toll free (for callers from France, Germany, Italy, Spain or the United Kingdom only.), 60–3–2026-8440 Asian Office. You can see our detailed contact numbers at http://www.gtahotels.com/telephone_reservation.php. |
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| The hotel I am interested in booking is ‘On Request’. What does this mean? |
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This means that our room allotment has been sold out and we have to contact the hotel and request additional rooms. Depending on the destination, this may take up to 48 hours excluding weekends. Disclaimer: While we will undertake to process your request within 48 hours, occasionally we are unable to do this. The reason for a delay in replying could be due to a public holiday or time zone differences. Should your request for accommodation be urgent you are advised to book a hotel with Instant Confirmation.
During this time you can check on the status of your booking request through the ‘My Booking’ section.
In order to proceed with your ‘On Request’ booking, we need you to submit a reservation form with your credit card details. Please be advised that your credit card will not be charged until the booking has been confirmed to you and we have received your authorisation to charge your credit card. |
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| I made an ‘On Request‘ booking and received an e-mail advising an alternate hotel. Do I have a room at the alternate hotel? |
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| This means that the hotel you originally requested for your client is now fully booked and we were unable to obtain any extra rooms. In order to help you secure accommodation we have advised an alternate hotel. Unless stated, no room is being held. Please reply to this mail to let us know how you wish to proceed. |
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| When I search for a hotel in a particular city, it says ‘There are currently no hotels available in the city you requested.’ What does this mean? |
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| All hotels are fully booked for at least one of the dates you selected. This usually occurs during high season or over a special event period. If you complete the Special Request booking form we will make a separate search and advise alternate possibilities for your client where available. |
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| How can I check on my existing booking? |
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| Go to the ‘My Bookings’ section of our website with your e-mail address and password for this e-mail address. From here you can view all e-mail correspondence, cancel or amend your booking; once the booking has been finalised you can print out your client’s voucher; and then the invoice, once they have completed their stay at the hotel. Please use ‘My Bookings’ only to check or change an existing reservation. For new reservations please sign in through the travel agency page at the bottom of our homepage with your travel agency username and agency password or make sure you are already signed in so that we can track your new booking and commission. |
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| What is the prepaid accommodation voucher? |
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| This is the confirmation of your clients booking and payment. Please print this out as they will need to present it to the hotel upon check-in. Should they lose or damage the voucher, please re-visit the link and print another copy of the Voucher. |
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| What happens if the hotel cannot find my client’s booking when they arrive? |
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| The first step is for your client’s to contact the Reservation Manager at the hotel so that the situation can be resolved straightaway. If the hotel is still unable to find their booking, they must contact us at one of the numbers given on their pre-paid accommodation voucher. |
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| My clients have their pre - paid accommodation voucher, but when I called the Hotel directly to check on my reservation, the Hotel informed me they did not have a booking in my name. What do I do now? |
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| If you call the hotel more than 7 days prior to your check-in date, they may not be able to find your reservation by name. Names of customers booking our allotments are submitted to hotels 5-7 days prior to check-in. Please provide them with the confirmation details that are printed on your voucher. In the unlikely event that the hotel is still unable to locate your booking please contact our customer service department at reservation@gtahotels.com. |
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| Can I request a specific room type when I book? |
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| Requests for specific room types such as Non Smoking, High Floor can be made at the time of booking, but are not guaranteed by Gtahotels.com as room allocation will be handled by the hotel. |
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| What are your booking terms and conditions? |
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| To read our Booking Terms and Conditions, please click here. |
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| I need to arrange car parking at the hotel for my clients. How much does this cost? |
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| For car parking arrangements, please contact the hotel directly. The contact information can be found on your pre-paid accommodation voucher. |
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| How can I book a shuttle service from the airport to the hotel? |
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Please contact the hotel directly. The contact information can be found on your pre-paid accommodation voucher. If the hotel provides a shuttle service this will be shown on the voucher.
If the hotel does not provide any shuttle service you can check our 'Activities' page to book transfers, tours and other services for your client. However we currently do not give agency commissions on Activities Bookings. |
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| How can I obtain an invoice for the hotel stay? |
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| Once your clients have completed their stay at the hotel, you will be able to print out your invoice through the ‘My Bookings’ section of our website. |
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| I have not received any e-mails from you. |
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You will receive a confirmation e-mail from us in addition to the on line confirmation message to the e-mail address you have entered for that booking. If you have not received any e-mail correspondence it is possible that your mail server has blocked the mail or filtered it. In this event you can check all e-mail history from the ‘My Booking’ section of our website where you can see and manage all the bookings you made under this e-mail address. If you still can not see any e-mail from gtahotels.com please contact our reservation team at reservation@gtahotels.com.
Please make sure you give your company e-mail address to be able to manage the reservations in the name of your client. We also recommend you use the same e-mail address so that you can manage all the bookings made under your one e-mail address. |
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| PAYMENT |
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| Do we pay at the time of booking? |
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| Yes. The credit card you use is charged online immediately and you get instant online confirmation of your client’s booking. |
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| My client’s check-in date is months away. Why should I have to pay now? |
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| The special arrangements we have with hotel partners which make our rates so competitive require payment at the time of confirmation. |
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| Can I use my client’s credit card to pay for their booking? |
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| Yes you can. Please inform your customer that they will be charged by Gtahotels.com to avoid any confusion. |
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| When will the credit card be charged? |
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If the 'BOOK' button is red, the credit card will be charged immediately after you have agreed to our terms and conditions by clicking the submit button to complete your booking. Your Confirmation and Pre Paid Accommodation Voucher will be sent to the e-mail address you provided and you will also see your confirmation details on the final booking screen.
If the hotel you have chosen is 'On Request', showing a blue Book button, your credit card will not be charged until the booking has been confirmed to you. |
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| Which credit cards do you accept? |
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We are happy to accept Visa, MasterCard, and Diners Club.
Please be advised that if you submit a Diners Club credit card for payment of your booking, the transaction will be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. Gtahotels.com can not be held responsible for currency exchange rates or bank surcharges whatever the circumstances. |
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| Can my clients pay cash to the hotel upon arrival? |
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| We do not accept payment by cash on arrival at the hotel. All bookings through our company require pre-payment by credit card only. |
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| Are your rates per person or per room? |
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| The rates you see on our website are per room per night. Please make sure you select the correct room type(s) for the number of persons traveling. |
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| CANCELLATION & AMENDMENT |
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| How can I amend or cancel my client’s booking? |
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| All cancellations and amendments must be made online through the 'My Bookings' section of the web site. We will not be bound by or responsible for any cancellations and changes made directly with the hotel or made by e-mail or fax. Please make sure you are familiar with our cancellation and amendment policy and you inform your customer about this. |
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| What is your cancellation and amendment policy? |
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| Please do be aware that while the majority of our hotels have a 4 days cancellation policy, some hotels have different policies. Please read the 'terms and conditions' before you agree, check your hotel voucher or the 'My bookings' section of the website for the cancellation policy relating to the hotel you have booked. |
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| SITE SECURITY & PRIVACY |
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| How can I be sure that your website is complying with the highest security standards? |
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| Gtahotels.com is a trusted VeriSign secure site. We use VeriSign digital certificates with all transactions. You may verify our status with VeriSign independently by visiting the VeriSign website. Our security includes 3D secure with Visa and Mastercard SecureCode technology which ensures that credit card transactions on the internet are authorized by the cardholder. |
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| How does your website protect my credit card and personal information? |
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| Gtahotels.com guarantees that all sensitive information – e.g. your name, address, and credit card number – will be protected with the best security practices available when exchanged over the internet. The Secure Socket Layer (SSL) technology we use ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted, so that only the authorized recipient can have access to it. Gtahotels.com is a trusted VeriSign secure site. We use VeriSign digital certificates with all transactions. You may verify our status with VeriSign independently by visiting the VeriSign website. |
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| What are the Verified by Visa and Mastercard SecureCode, and how do they benefit me? |
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| To ensure that credit card transactions on our website are authorized by the cardholder, gtahotels.com uses the Verified by Visa and MasterCard Secure Code authorization services. These services protect both merchants and consumers from fraud and other unauthorized credit card use. When you make a purchase on our website, you will be connected directly to the Verified by Visa (or Master Card SecureCode) website to authorize your transaction. For more information on these technologies, visit the Verified by Visa or MasterCard SecureCode websites, or contact the bank which issued your card. |
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| CONTACT |
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| Who should I contact at Gtahotels.com? |
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For reservations enquiries please contact the team at reservation@gtahotels.com.
For any questions related to your gtahotels.com travel agents program membership or commission payments please contact agentinfo@gtahotels.com. |
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